Hi Ed,

 Please delete the prefs.txt file in these locations:


C:/Program Files/Common Files/DVcreators/libReg


 User's Library/Application Support/DVcreators/libReg

 After deleting the prefs.txt file just enter your email address and try to log in again.

 Kind Regards,


 On Sat, Aug 4, 2012 at 4:12 AM, Daihl, Ed <> wrote:

> Suggestions how to do this?


> Ed

> Edward A. Daihl, Ed. S.

> Assistant Principal

> Greensburg Elementary School

fom: []

> On Behalf Of Leaping Brain Tech Support


> Sent: Friday, August 03, 2012 2:07 PM

> To: Daihl, Ed

> Subject: Re: Promptpuppy issue


> Hi Ed,


> Unfortunately the program is only available for use under one user account.

> For multi user use, I recommend making a separate user account that

> all can access and register the software under that account.


> Thanks,

> Grace